The Client 

Continental develops intelligent technologies for transporting people and their goods. As a reliable partner, we are an international automotive supplier, tyre manufacturer, and industrial partner who provide sustainable, safe, comfortable, individual, and affordable solutions. In 2014, the Continental corporation generated sales of approximately €34.5 billion with our five divisions; Chassis & Safety, Interior, Powertrain, Tyre, and ContiTech.

The Challenge

  • To hire talent who are experienced users of SAP and knowledge of the automotive industry.
  • Talent retention within the customer service teams
  • Reduction of overall internal Headcount costs

Our Solution

Designed and implemented a talent solution which enabled Continental’s recruitment processes to become ever more time and cost efficient. Working with hiring managers enabled us to review all processes that were in place and introduce Best Practice Recruitment with applicable.

  • Assigned a client service Manager to manage the entire process from start to finish.
  • Bespoke advertising campaign ensuring branding conformity and depth to talent pools
  • Tailored assessment days and integrated recruitment processes
  • Monthly reviews

The Results

Now truly embedded in the business, the past 9 years collaboration has maintained a stable and efficient team enabling the Contact centre to consistently achieve results and objectives. Talent retention up by 80% , Time to hire has dropped significantly and the cost saving to the business dropped by a percentage.

“Continental Tyre Group have had a successful partnership since 2007. When we first went into partnership, they spent time understanding our business and our culture. In a Contact Centre environment, you naturally have a healthy turnover of staff and for me; one of the benefits is the confidence I have with the candidates put forward for interview. I have a highly professional and experienced Account Manager who meets with the potential candidates and evaluates them on their skills and suitability, which means when they reach the interview stage, they are excellent candidates, exactly what I am looking for. Like us, they acknowledge and believe that people are the key to a successful business. Effective communication is really strong within their organisation; they ensure information flows through their organisation and ours. It is a true partnership, with open communication and working to develop and progress the team.”

Sara Speed, Contact Centre Manager, Continental”